Not satisfied with your piece? We're here for you.

As a store platform for all our brands, we have return policies that are unique to each and every brand. Please see below for the specific exchange/return policies for each of our brands:

 

Le Cord

- Please contact store@brenmi.com for return inquiries.

 

VENQUE

VENQUE products that were purchased online can be refunded within fifteen (15) days of the shipping date for a full refund in the amount of the purchase. It is our company policy that the customer must pay for all shipping expenses on the return/exchange of VENQUE products. Exceptions may be made if the reason for the return is a mistake on our behalf. All merchandise must be returned unused, unwashed and be accompanied by the original tags. All returned items must include the original sales receipt.

 

Versani 

- Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt.
- Returns may be sent to our Customer Service Center, or you may take your return to any of our retail stores in the U.S.
- Gift recipients are entitled to a nonrefundable merchandise credit.
- Returns may be sent to our Customer Service Center at: Versani ATTN: Returns 152 Mercer St.New York, NY 10012 Certain restrictions apply. No Refunds.

15:21

- You are eligible to change or return within 30 days from purchase. The item must be in original condition, and of course unused and we would prefer you return it in the original packaging. You pay for the return freight. Your return order must be packed in a box or bag.

Speechlust Jewelry

- If for any reason you aren't happy with your necklace or if you have any questions at all, please send us an email and we'll respond promptly. Or call us at 1-902-488-4161. We're here to help. We do not offer returns or exchanges due to change in mind. If there was an error from our part, we will happily cover all shipping costs for returns and exchange the item quickly upon receiving the incorrect necklace!

Johnathan Cardillo

- Sterling silver is 14 days of delivery for a full refund (sans shipping costs), buyer is responsible for shipping costs
- Gold is 7 days
- Leather is 14 days, but requires a 20% restocking fee
- Must receive return order 10 days after return approval

Harlin Jones

- All purchases are final so please choose carefully! You may exchange for a different size or color if you contact us within 10 days from date of receipt. Customers will be responsible for all shipping & re-shipping charges for exchanges.

MUJJO

- Cancellations and returns: email within 14 days (support@mujjo.com) and follow instructions
- Replacement: Despite the great care we take when processing your order, you may receive the wrong product through no fault of your own. In such cases, you must contact Mujjo within 14 days after receipt. You can do this via our online ticket system on our website, or by sending an email to support (at) mujjo.com. We will solve the issue for you.

Hobowood

- Return is 10 days

Snake Bones

- We happily accept most unused and unworn merchandise with tags attached within 14 days of the ship date for a full refund or credit. EXCEPTIONS: Personalized pieces are handmade to order and FINAL SALE ONLY.You are welcome to use the shipping method of your choice. We are NOT responsible for lost return packages, and recommend you insure and track your packages. Please address all returns to: Snake Bones Returns 48W 48th Street, Suite 1105, New York, NY 10036.
- International Orders: We happily accept unworn merchandise with tags attached within 30 days of the ship date for a full refund for all qualifying orders.

Grifter Company

- Generally, returned online purchases are eligible only for store credit or exchange rather than a refund. To find out if a purchase is eligible for return or exchange, please contact us using the "Contact Tab" within five (5) business days of delivery. Final Sale items are not eligible for store credit, refund or exchange.

Pangolin

- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. No refunds/returns will be accepted on products which are on sale.

Charles Darius

For details, please see http://www.charlesdarius.com/pages/refund-policy

Seth Papac

- We will accept returns postmarked within 14 days of receiving shipment for credit only, less shipping costs. We do not accept returns after 14 days. All sales are FINAL on customized and discounted-sale items.
- For all repair inquiries, please email repairs@papacjewelry.com. We will make reasonable repairs on items for up to 6 months after purchase date. Seth Papac Jewelry reserves the right to deny unreasonable repairs, returns, and exchanges.
- To return merchandise please send all items to Seth Papac Jewelry, 3505 Reynard Way, #32, San Diego, CA 92103.
- Shipping paid by customer

Casetify

While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Should you wish to return your item(s), please kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).

To request further instructions on how to return your order, please email us at hello@casetify.com. Returns without prior communication with us will not be accepted.

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team.

Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Still not getting your answers? Email us anytime at hello@casetify.com. You can even contact us on Twitter or on Facebook.

Fortune Goods

We will gladly accept returns on full price items when postmarked within 7 days of order delivery. The returned merchandise must be free from wear, stains, odour or any condition that would prevent them from being sold as new. We reserve the right to deny any return. returned items must have the original tags attached and must be accompanied with a copy of the receipt.  Refunds are credited to the original form of payment minus the cost of shipping. exchanges will be shipped out free of charge once original item purchased has been returned.

To return merchandise, please send us an email at info@fortunegoods.com.

 

Milk and Honey

Full-price merchandise may be returned for a full refund or exchange within 30 days of the date on your invoice. Items returned after 30 days will be credited the current selling price. Refunds will be made in the form of the original payment.

Unfortunately, we cannot accept merchandise after 30 days from the original ship date.

Returns by mail can be sent to the following address:
166 Jameson Suite 502
Toronto, Ontario
M6K 2Z1

Please remember that all items must be returned new, unused, unwashed, unaltered, and with all original tags attached.

Ben Pipano

Exchange is available for a different size of the same style. The cost of shipping back will apply on the purchaser. Under no circumstances will refunds be issued.

 

Bedouin Foundry

You have 7 days from receiving your package to cancel the order. Exchange and refunds must be conducted within 14 days of delivery, after this Bedouin® refuses the right to accept a refund or exchange. This does not affect your statutory rights. Bedouin Bags Ltd accept returns up to one month (30 days) you must keep your purchase in exactly the condition it was received if you wish to return it for a refund. To return a purchase, please post it back to Bedouin by registered post, it must be a signed for delivery. Please contact sales@bedouinfoundry.com directly for any returns.

 

Cha-O-Ha

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

CO.ALITION

If not satisfied with your purchase for any reason you have up to 30 days to return it for a full-refund. This is not applicable on hard-drives and apparel items.

Bags ordered with a hard-drive may be returned as long as the hard-drive is in its original packaging with the seal unbroken. Once the seal to the hard-drive packaging is broken, it is not returnable. Only the bag may be returned for a refund up to the value of the bag and power supply only.

Any unused, unwashed or defective merchandise may be returned for a full refund up to 30 days after the date shipped. Please note that the hangtags must still be attached to the product to be considered new. We will only refund products that are in new condition and sent back within the first 30 days from when the product was shipped. After 30 days, purchases are not returnable unless a warranty claim is being made.

 

Dapper Designs

Unfortunately, we do not accept returns or exchange for any Dapper Designs products.

 

Dwimmer

Many items are handmade to order and cannot be exchanged. If you are unhappy with an item, please contact us.

We offer free returns for store credit within 30 days.

Items which can be exchanged must be sent back within 30 days.

Please email us to receive a shipping label

Mailing Address

Dwimmer
939 Maple Ave #301
Los Angeles, CA 90015

 

Gaxs Watches

Gaxs Watches return period is 14 days from the day the product/products has been received.

Gaxs Watches shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and as soon as possible, but latest within 14 days of the product being returned. You are oblige to pay for the return delivery of the product. Gaxs Watches will pay to send replacement products. 

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customised product -or a product with a significant personal customisation, the return period is counted from the day Gaxs Watches have informed you about the product.

When returning a product
You are obliged to keep the product in the same condition as when delivered.
You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy. 

How can I return a product?
Follow these steps:

  • Send a email to info@gaxs.se and tell us that you regret your purchase or if your product is damaged. 
  • Package the product well.
  • Add name and order number.
  • Send it to:
Gaxs Watches AB
Orrfjärdsgränd 16
120 51 Årsta
Sweden

Made in Mayhem

If you received your order and find your item doesn’t meet your needs, please email us ASAP and we will send you instructions for returning your purchased product. All returns must be made within 15 days of delivery. The returned merchandise must be in new and unused condition, with the original tags and box. A refund will be issued after we have received and reviewed your item, and it does not void any warranties or policies.

Email orders@madeinmayhem.com for more information.

 

SKYWATCH

Don’t quite fancy your purchase? No problem, there’s a 14-day return policy. The return must be unused, in original packaging, and be accompanied by a return authorization number. You can request by sending an email to store@brenmi.com

 

Smoke x Mirrors

Please see the Smoke x Mirrors site: http://www.smokexmirrors.com/shipping-returns/

 

VICIOUSVENOM

VICIOUSVENOM accepts exchanges and full refunds (excluding original shipping cost) on all our original (non-sale) priced items provided that the following 3 requirements are met:

1. The item/s MUST be in its original condition and MUST not have been used or altered in any way.

2. ALL of the original tags and packaging MUST remain in place.  

3. That you notify us within 5 days of receiving the said item(s).    

Please note that we can NOT accept any general returns that do not meet these requirements. 

Please also note that shipping costs incurred for returning item(s) to VICIOUSVENOM for exchange or refund are NOT covered or reimbursed by us.  Where your request is for exchange however, we will cover the shipping cost to send the new item out to you again.

To Return or Exchange an item, please email us at store@brenmi.com stating your request and the reason for it.  We will process your request within 48 hours and send you a Return Authorization Code along with our return address.

Parts of 4

Items can be returned for exchange or for store credit within 14 days from delivery. Items must be returned in the same original condition and packaging, without damage.

If you wish to return an item, please contact P4—LMD via email or the online contact form and we will provide the RAN (Return Authorization Number) and instructions for shipping the item back.

Compensation

Credit: Items can be returned for credit to be used against another purchase. If the new item is more than the exchange value the difference will need to be paid before the new item is shipped to the customer.

 

Égard Watches

Égard is not responsible for return shipping fees of items being returned. Customers are responsible for shipping the product back to our facility. We offer a return policy free of restocking fees.

If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 15 days from purchase for a full refund or exchange.

Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

Please enclose your packing slip and use your prepaid shipping label to send your U.S. Égard purchase back for return or exchange. If you have lost your Égard label or packing slip, please call customer care at 310-560-1162.

Please email store@brenmi.com before proceeding with any returns.

Lexdray

If you are not completely satisfied with your Lexdray online purchase, you can return the product(s) to Lexdray for a full refund within 30 days of purchase.

*All merchandise returned must be unworn and received in its original condition. All hangtags must be attached and each item must be placed back in its original packaging - including dust bag (if applicable) and clear plastic polybag.

You must request a Returns Merchandise Authorization (RMA) number within 30 days of receiving your order by emailing orders@lexdray.com. Your RMA will be emailed to you in a PDF document, pre-paid by Lexdray (USA only), which should be printed out and placed on the carton being returned. Returns must be mailed within 7 days of receiving your PDF document. We do not offer pre-paid return labels for customers who purchase product from outside the continental USA. Returns coming from outside the continental USA must arrive pre-paid by the customer.

We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

Please allow 2 weeks for the processing of your reimbursement from the date we receive your package.

If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by email immediately at orders@lexdray.com.

Eone Watches

We hope you love your new Bradley. If not, feel free to send it back to us! Returns are accepted up to 14 days after your product is delivered as long as you follow our return policy:

  • The product is purchased directly from eone-time.com. For orders placed from other retailers, you will need to follow their return policies.
  • The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. Also, we suggest that you send items back using USPS (for US/Canada), UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.
  • Any shipping and handling charges you paid when you purchased the item are not refundable.

Hoffman Supply Co.

Hoffman Supply Co. does not accept returns. All sales are final.

Exchanges are only approved through emailing our customer support team. (info@hoffmansupplyco.com) Items may not be exchanged after 30 days of the purchase date. The item is to be in its original condition and must not have been used, worn or washed. Customer will be responsible for shipping and handling of exchanged goods. Please contact our customer support team with any questions or comments.

Egard Watch Company

Egard is not responsible for return shipping fees of items being returned. Customers are responsible for shipping the product back to our facility. We offer a return policy free of restocking fees.

Egard is committed to making your shopping experience a success and is offering free returns and exchanges. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 15 days from purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
Please enclose your packing slip and use your prepaid shipping label to send your U.S. Egard purchase back for return or exchange. If you have lost your Egard label or packing slip, please call customer care at 310-560-1162.
Please email info@egardwatches.com before proceeding with any returns.
Egard is not able to place exchange orders for orders that were placed with tender type Paypal.
Web Returns

To return your unworn products for a web refund please follow these steps:
· Detach the Return Detail Form* and keep the Order Summary for your records.
· Circle the merchandise you are returning on the Return Detail Form, enter the quantity if more than one of the same product was ordered, mark return, and indicate the appropriate reason code for the return. Reason codes are:
1. Item did not fit
2. Defective
3. Returning a gift (Original credit card will be credited)
4. Item not as pictured
5. Wrong item shipped
6. Item did not arrive on time
7. Damaged in shipment
8. Other (Please be specific)
· Enclose the Return Detail Form along with the merchandise in a well-sealed box.
We recommend that you return the item through a traceable shipper.**
When processing your return, we will refund the same credit card and/or Certificate used to place the original order.
Web Exchanges

When processing your exchange, we will first refund the same credit used to place the original order, then charge you for the merchandise you are wanting in the exchange. In the event the item you want in exchange for your original purchase in not available you will be notified via email.
*If you do not have your original Return Detail, please include the following information with your return or exchange: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return or exchange; and requested exchange items if applicable.
**We suggest that all returns and exchanges be sent via a trackable carrier such as UPS or FedEx. Egard is not responsible for packages lost in transit if sent via a non-trackable carrier.

Ettinger London

RETURNS POLICY

We will ensure that all EU customers are covered by the UK’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This means you can cancel and return any on-line order within fourteen (14) working days of receipt of the goods, unless this order has been personalised or made especially for you, in which case orders cannot be cancelled, exchanged or refunded.


CHANGES AND CANCELLATIONS

We are unable to cancel orders once they have been shipped, therefore if you need to cancel your order we would advice you to contact us immediately after the order has been placed.

For any changes to the order, you must contact us immediately after the order has been placed and we will discuss the options with you.


RETURNS PROCEDURE

Before sending the items back to us, you must wait for us to send you a confirmation of return, which will give you further instructions to help you send the goods back to us.

Please note that, under the Consumer Contracts Regulations, you are responsible for the full cost of returning any unwanted goods, unless the goods are faulty, in which case we will agree with you the best way to return the goods.

Moreover, you have a statutory duty to take reasonable care of the goods you wish to return. You can therefore be held responsible for any damage occurring after you have received the goods, including during the return transport. It is therefore advisable to take on any extra insurance to cover the goods in transit, as well as keep proof of despatch.

Please make sure you return the goods unused and undamaged, with the original gift box (as this will contribute to better protection of the items in transit). Should you return faulty items, please mention faults accordingly in the accompanying documents.

Once we have received your returned goods, you are entitled to a full refund, provided the goods are returned in perfect condition. We will endeavour to reimburse your returned goods within fourteen (14) working days of receipt of the returned goods.

Should we receive returned goods without prior notice or beyond the time limits stated above, we reserve the right to refuse the goods or issue credit notes instead of refunds. These credit notes can take the form of a digital gift card/voucher.

This does not affect your statutory rights.

 

Ina Koelln

  • The shipping of items purchased in our online shop is free within Europe. Please refer to the information in the shop for more details on additional shipping costs.

  • For deliveries outside the EU, further costs may be incurred (customs, any customs fees and import sales tax) on importation into a third country. These other costs are to be carried by the customer.

  • We know the feeling if you can't wait to hold a special purchase in your hands and therefore handle your orders with high priority. We will post your package 1 to 2 days after payment receipt and the average delivery time within Europe is 3-5 working days.

  • All our packages are shipped registered with the national mail service. Right after posting your order, we will send you an e-mail with the tracking number so that you can track down your package any time via the website of your national mail service.

  • There are several payment options available (credit card, PayPal and pre-payment via bank transfer) subject to the conditioned mentioned in the order process.

  • The price specified at time of order applies. All prices include VAT.

  • INA KOELLN stands for style without compromise. So in case you are not totally happy with the product after receiving it, we voluntarily give you the option to return the product to us at your own expense. This is possible within 14 days of the receipt, independant of your legal right of revocation and without having to give any reasons. We will either refund you the full paid amount or exchange the returned product for another item of the same value. Just make sure that the original hangtag is still on the product.

  • For more detailed information on our voluntary exchange option, please consult our terms & conditions and feel free to contact us with any questions: mail@inakoelln.com.

 

Balticus Watches

Please ship defective goods back to the below address:

Osiedlowa 12/1
Rekowo Gorne, 84-123 Poland

The turnaround time to fix outstanding issues is usually 30 days.

 

Ceccacci

The customer has 14 days from receipt of order to exercise the right of withdrawal, without any obligation to indicate the reason. The goods must be sent at: Corso Vittorio Emanuele, 11/22 - 03024 Ceprano (Fr) Ceccacci attention of the Company. Returned items must be unused and unworn and must be returned in original packaging with any documentation and labels. The return is borne by the customer and under his responsibility to their final destination; we recommend that you send the parcel with a delivery service that guarantees the value of the goods and that it is traceable. All goods will be inspected upon receipt and if you do not comply with our policies made, will not be allowed to advance the right of withdrawal.

In case the customer decides to return and meets our requirements, Ceccacci Company will issue a refund by bank transfer, unless the customer has specified otherwise. We reimburse the articles to the prices at which they were purchased and that includes items purchased on sale. Refund will be made in 7 working days and the actual credit will depend on the Client's banking system.