Not satisfied with your piece? We're here for you.
As a store platform for all our brands, we have return policies that are unique to each and every brand. Please see below for the specific exchange/return policies for each of our brands:
- Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt.
- Returns may be sent to our Customer Service Center, or you may take your return to any of our retail stores in the U.S.
- Gift recipients are entitled to a nonrefundable merchandise credit.
- Returns may be sent to our Customer Service Center at: Versani ATTN: Returns 152 Mercer St.New York, NY 10012 Certain restrictions apply. No Refunds.
- You are eligible to change or return within 30 days from purchase. The item must be in original condition, and of course unused and we would prefer you return it in the original packaging. You pay for the return freight. Your return order must be packed in a box or bag.
- If for any reason you aren't happy with your necklace or if you have any questions at all, please send us an email and we'll respond promptly. Or call us at 1-902-488-4161. We're here to help. We do not offer returns or exchanges due to change in mind. If there was an error from our part, we will happily cover all shipping costs for returns and exchange the item quickly upon receiving the incorrect necklace!
- Sterling silver is 14 days of delivery for a full refund (sans shipping costs), buyer is responsible for shipping costs
- Gold is 7 days
- Leather is 14 days, but requires a 20% restocking fee
- Must receive return order 10 days after return approval
- All purchases are final so please choose carefully! You may exchange for a different size or color if you contact us within 10 days from date of receipt. Customers will be responsible for all shipping & re-shipping charges for exchanges.
- Cancellations and returns: email within 14 days (firstname.lastname@example.org) and follow instructions
- Replacement: Despite the great care we take when processing your order, you may receive the wrong product through no fault of your own. In such cases, you must contact Mujjo within 14 days after receipt. You can do this via our online ticket system on our website, or by sending an email to support (at) mujjo.com. We will solve the issue for you.
- Return is 10 days
- We happily accept most unused and unworn merchandise with tags attached within 14 days of the ship date for a full refund or credit. EXCEPTIONS: Personalized pieces are handmade to order and FINAL SALE ONLY.You are welcome to use the shipping method of your choice. We are NOT responsible for lost return packages, and recommend you insure and track your packages. Please address all returns to: Snake Bones Returns 48W 48th Street, Suite 1105, New York, NY 10036.
- International Orders: We happily accept unworn merchandise with tags attached within 30 days of the ship date for a full refund for all qualifying orders.
- Generally, returned online purchases are eligible only for store credit or exchange rather than a refund. To find out if a purchase is eligible for return or exchange, please contact us using the "Contact Tab" within five (5) business days of delivery. Final Sale items are not eligible for store credit, refund or exchange.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. No refunds/returns will be accepted on products which are on sale.
For details, please see http://www.charlesdarius.com/pages/refund-policy
- We will accept returns postmarked within 14 days of receiving shipment for credit only, less shipping costs. We do not accept returns after 14 days. All sales are FINAL on customized and discounted-sale items.
- For all repair inquiries, please email email@example.com. We will make reasonable repairs on items for up to 6 months after purchase date. Seth Papac Jewelry reserves the right to deny unreasonable repairs, returns, and exchanges.
- To return merchandise please send all items to Seth Papac Jewelry, 3505 Reynard Way, #32, San Diego, CA 92103.
- Shipping paid by customer
While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
Should you wish to return your item(s), please kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).
To request further instructions on how to return your order, please email us at firstname.lastname@example.org. Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team.
Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.